FAQs – Orders, Returns & Refunds , Promotions 

 

Online Orders & Delivery

Q: How long does delivery take?

A: Most orders are dispatched within 1–3 business days. Delivery times vary by location—you’ll receive tracking details once your order is on its way. 

 

Q: What if my delivery can’t be made?

A: If you miss a delivery, the courier will return the item to their depot. Contact them directly to rearrange. We cannot refund delays caused by the courier or customer unavailability.

 

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Damaged or Faulty Items

Q: What if my item arrives damaged?

A: Report it within 48 hours with photos to orders@rejectsonline.com . We’ll cover return costs and refund your £5.99 delivery fee. We may repair, replace, or refund the item. 

 

Q: How do I return a faulty item bought in-store? 

A: Bring it (with proof of purchase) to the department it was bought from within 28 days for a full refund / exchange.

 

Q: Are my furniture goods guaranteed?

A: Our furniture comes with a 12 month warranty unless it is bought of our shop floor as ex-display. Sold as seen. 

 

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Returns & Refunds (Change of Mind)

Q: Can I return an item if I change my mind? 

Online orders: Email orders@rejectsonline.com within 14 days of delivery. Items must be unused, in original packaging, and resalable. Return shipping costs are deducted from your refund. 

- In-store purchases: Return within 28 days with proof of purchase to the original department.

 

Q: What about sale items? 

A: Sale items must be returned within 7 days (in-store or online) for a refund/exchange. 

 

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Click & Collect & Online Returns 

Q: Where do I collect online orders?

A: Visit our Click & Collect point (at the back of the Home Department, beside Café Fresco) during opening hours. 

 

Q: Can I return online purchases in-store? 

A: Yes! Bring unused items in original packaging to our Returns Point (same as Click & Collect). 

 

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Refund Processing

Q: How long do refunds take? 

A: Once we receive and inspect your return, refunds are issued via your original payment method within 10 working days. Sale/discounted items are refunded at the price paid. 

 

Q: What if my return is lost in transit?

A: We’re not liable for lost returns—use tracked delivery. Refunds are only processed when items reach us. 

 

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Promotions 

 

Terms & Conditions: Black Friday In-Store Gift Card Offer

Spend £50 Online, Get a £20 In-Store Gift Card

To celebrate Black Friday, we're offering a special thank you gift for every online order over £50.

1. The Offer
From Thursday, 27th November to Sunday, 30th November 2025, when you spend £50 or more (before shipping) in a single online transaction, you will receive a physical £20 Gift Card to spend in our physical store.

2. How It Works

· This offer is not automatic at checkout. Our team will manually review all orders placed during the promotional period.
· If your order qualifies, we will email you to confirm your eligibility and to verify your postal address.
· Your physical £20 Gift Card will be posted to you within 14 days of the promotion ending. Please allow time for delivery.

3. Eligibility & Exclusions

· The £50 minimum spend is calculated on the merchandise subtotal, before shipping costs, taxes, or discounts are applied.
· The purchase of gift cards does NOT count towards the £50 minimum spend.
· This offer is only valid on online orders placed during the promotional period.

4. Using Your £20 In-Store Gift Card

· The gift card is a physical card that must be presented in person at our store.
· It can only be used for purchases in our physical store and cannot be used online.
· It is non-transferable, non-exchangeable, and cannot be converted to cash.
· No change will be given if the total purchase is less than the £20 value, but the remaining balance can be used on a future in-store purchase.

5. Important Return & Refund Policy

· The £20 Gift Card is a promotional bonus granted on the condition of a qualifying purchase.
· If you return your original online order (or part of it, bringing the total below £50), the £20 Gift Card will be voided.
· If you have already used the £20 Gift Card and then process a return for your original online order, the value of the gift card (£20) will be deducted from your monetary refund.

6. General

· We reserve the right to cancel the £20 Gift Card if we believe it was obtained improperly.
· We are not responsible for gift cards lost in the mail after dispatch. Please contact us if you have not received your card within 21 days of our eligibility confirmation email.
· This promotion cannot be used in conjunction with any other offer unless explicitly stated.
· We reserve the right to modify or end this promotion at any time.

 

Need help?  Contact us at orders@rejectsonline.com or visit our Returns Point. 

 

Your statutory rights are unaffected.