Returns & Refund Policy

At Town & Country Living, we want you to shop with confidence. Please read our returns and refund policy below — if you have any questions, our team is always happy to help.

📧 orders@rejectsonline.com

📞 01592 655955

🛍️ Online Returns

📦 Damaged or Faulty Items

We take great care in packaging every order, but occasionally items can be damaged in transit. Please inspect your delivery on arrival and report any damage or faults within 48 hours by emailing us with photo evidence. We'll cover the return postage costs and refund your original delivery charge. Where possible, we may offer a repair or replacement part as the quickest resolution — if this isn't possible, a full refund will be issued.

🔄 Change of Mind

If you've changed your mind, please email us within 14 days of receiving your order. Items must be unused, in their original packaging, and in a resalable condition. Return postage is the responsibility of the customer — we recommend using a tracked service as we cannot be held responsible for items lost in transit. If a collection is required, the cost will be deducted from your refund and will be confirmed by our team based on your postcode.

🚚 Missed Deliveries

If a delivery attempt is made and you're unable to receive your order, your item will be returned to the courier's depot. Please contact the courier directly to rearrange delivery. Town & Country Living cannot be held liable for delays caused by failed delivery attempts.

🪑 Made to Order & Furniture Items

Some larger furniture items — including headboards, beds and sofas — are made to order. These orders can only be cancelled within 3 days of placement, as production will have begun beyond this point. Please ensure you have measured all access routes and doorways before ordering. Made to order items cannot be returned once production has commenced.

Your statutory rights are unaffected.

🏠 Furniture & Sofas

Cancellations Before Delivery

To cancel a furniture order, please contact us as soon as possible by email or phone. Whether a cancellation is possible will depend on the production status of your order — cancelling may result in loss of deposit or a restocking fee.

Issues After Delivery

If your furniture arrives damaged or develops a fault, please contact us promptly and send photos to orders@rejectsonline.com — we'll resolve the issue as quickly as possible.

Please note:

•     Mattresses, pillows and mattress toppers cannot be returned once unpackaged, for hygiene reasons

•     Partially assembled flat pack items are classed as used and cannot be returned

•     A 20% restocking fee applies to agreed returns of upholstery items — please be aware of this before purchasing

•     Items purchased from our shop floor or sale room do not carry a warranty

Sofa Warranty

All sofas carry a 12-month warranty from the date of delivery, covering manufacturing defects but not normal wear and tear. If an inspection is requested and no fault is found, an £80 call-out fee will apply.

🏪 In-Store Returns

Faulty Items

If an item develops a fault, bring it back with proof of purchase within 28 days for a full refund. You can return to the original department or drop it at our Click & Collect and Returns point in the Home Department, next to Café Fresco.

Items can also be posted to:  Online Returns, Town & Country Living, 123 St Clair Street, Kirkcaldy, KY1 2BS

Change of Mind

Bring your item back with proof of purchase within 28 days, unused and in its original packaging, for a full refund or exchange.

⚡ Sale Items

Sale items must be returned within 7 days for a refund or exchange to be considered.

💳 Processing Refunds

Once we've received and inspected your return, a refund will be issued to your original payment method at the original purchase price, including any discounts applied. Please allow up to 10 working days for the refund to appear in your account.

📋 Key Information at a Glance

•     Report damaged or faulty online orders within 48 hours of delivery

•     Change of mind returns must be requested within 14 days (online) or 28 days (in-store)

•     Items must be unused, in original packaging, and in resalable condition

•     Return postage is the customer's responsibility — use a tracked service

•     Sale items: 7-day return window

•     Made to order items cannot be returned once production has started

•     20% restocking fee on upholstery returns

Your statutory rights are unaffected.