Online returns, refunds and exchange policy:

DAMAGED ITEMS

Although our aim is to ensure our packaging protects your order, there may be times where it becomes damaged in transit. When your order is delivered, please check that the correct items have been sent and there are no signs of damage. Any faulty items must be reported within 48 hours of delivery with photo evidence. We’ll cover return costs and refund the standard £5.99 delivery fee. We reserve the right to offer a replacement part(s) or to repair the damaged item as this is the quickest way to resolve any issue. If we are unable to repair the item a full refund will be issued.

 

IF DELIVERY CAN’T BE MADE

In the event that a delivery attempt is made and you are unable to receive your order for any reason, your item(s) will be returned to the courier depot. In these instances, we are unable to offer any assistance and recommend contacting the courier directly to re-arrange your delivery. Rejects Department Store are not liable to refund any costs due to later than expected deliveries due to the customer or the courier.

 

CHANGE OF MIND

If you change your mind about your item(s), then please email us on orders@rejectsonline.com within 14 days of completed delivery. We will only accept items that are unused, in the original packaging and in a re-saleable condition. If a collection is required this amount will be deducted from your refund amount. This cost is based on your postcode and will be advised by a member of our team.

Exceptions to this include some larger furniture items, such as headboards, beds and sofas, where more than one specification has been provided (such as colour and size). These are made to order, and will need to be cancelled within 3 days of order placement in order to receive an item, as beyond this point we will have paid suppliers to commence production. This includes online or in store purchases.

 

Made to order or tailored items

All orders which are made to order or have had two or more variables specified (such as colour and size) will usually be delivered within 3-5 weeks. Please ensure the sizes provided and chosen colours are correct, as orders cannot be refunded beyond three days of your order being placed. This is due to our made to order items not being pre manufactured and having to be ordered to your specification from our suppliers. Customer due diligence also includes measuring all access routes and doorways.

Your statutory rights are unaffected.

 

In-store returns, refunds and exchange policy:

FAULTY ITEMS

If you wish to return an item in store, a valid proof of purchase must be presented within 28 days of purchase in order for a full refund to be issued. You can bring your item to the department it was purchased from or to our click & collect/returns point located next to the café in the home department.

Alternatively, they can be sent back to us by post, Ship to: Online Returns, Rejects Department Store, 123 St Clair Street, Kirkcaldy, KY1 2BS.

 

CHANGE OF MIND

If you change your mind about your item(s), a valid proof of purchase must be presented within 28 days of purchase in order for a full refund to be issued. You can bring your item to the department it was purchased from or to our click & collect/returns point located next to our café in the home department.

Made to order items cannot be returned. Any amendments or cancellations of made to order products need to be notified with 3 days of the original order to the Online Customer Care team.

 

PROCESSING REFUNDS

Once we have received and inspected the returned item(s), a refund will be issued via the original method of payment at the same price as the original sale. This included any discounts or special offers that may have been applied. If an item does not meet all of the above stated, a refund will not be issued. Any refunds issued on card can take up to 10 working days to appear back in your account.

 

KEY INFORMATION

• Sale items must be returned within 7 days for a refund or exchange to be considered
• When returning items, the customer will pay the return postage (we recommend tracked delivery)
• We are not responsible for any lost returns (refunds only issued when items are received and processed)
  

Your statutory rights are unaffected.